Refund policy
Returns
If you’re experiencing any issues, please don’t hesitate to contact our customer service team at hello@simplelawnsolutions.com
— we’re happy to help!
To process a return or refund request, we require proof of purchase from Simple Lawn Solutions, such as your order number or receipt. If your product was purchased through a retail store or third-party seller, please contact the original place of purchase for assistance with returns or refunds.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@customliquidsolutions.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@simplelawnsolutions.com and send your item to
534 CR 529A Lake Panasoffkee, FL 33538, United States
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to
534 CR 529A Lake Panasoffkee, FL 33538, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.